![]() Once they use only the two external monitors the blackouts cease. Users were trying to drive their laptop screen plus two others, and it can't handle that. Assuming you do this and there's no change for either user, we need to delve deeper into the network. My thought on this is that it's possible that driving three displays puts some sort of stress on the system whereby packets are being lost or networking is otherwise interrupted. One of your users is going to love You only need to try this for a day or two, until the problem either occurs for the single-monitor user who now has three, or disappears for the three-monitor user. We have all Alcatel 10gb switches both on the backbone and to each cubey, of course the users computers don't have 10gb NICs in them Our network is not that complex, only make use of 4 VLans. The problem was much worse using Horizon5, on Horizon6 which some people are on, it's a lot better, but the disconnects bother a lot of our users. ![]() We are a CAD shop, we gots to have the 3 monitors, high resolution is our bag. His log is clean from the Imaging Timer expiry. The remaining entries in the log look just like a startup sequence for all the monitors. The thought is that 60 seconds of not-connection or packets arriving out of order which PCoIP also considers a "loss" are causing this. Does it affect all View users? All users of this configuration laptop plus external monitor? Are all these users on the same network? I would say that this is something vROps for Horizon might help with as it gathers diagnostics for each PCoIP session, including latency and dropped packets. Please, any suggestions, advice, tips? How about where to look to see the screen freeze recorded in a log? This is not going to be easy to troubleshoot. We use a master image, then clone that for all our VDIs, so everyone should have roughly the same settings and devices. The mouse and keyboard are not affected, as you can see if you were typing or mousing during the incident. Everything works fine, except 2 to 3 times a day sometimes more, sometimes over 2 daysthe screen FREEZES for a second or two, then all black, then within 30 seconds to 2 minutes, it pops back to normal.Īll users make use of 2 to 3 monitors including their laptop screen. They open the client, connect to their assigned VDI vm machine. Everyone has a laptop or a Surface, with the Horizon View Client ver.
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